Customer Information

Tariff and Rates

Currently Effective Tariff PA-PUC No. 14

Citizens’ Electric Company has certified to the Pennsylvania Public Utility Commission that this is an accurate, electronic representation of the tariff which is officially filed at the Commission. Users of electronic tariffs should note, however, that such tariffs are not the official documents, and users assume responsibility for reliance upon tariffs in electronic format.

The Tariff is available for inspection and review at the Citizens’ Electric corporate office, 1775 Industrial Blvd., Lewisburg, PA. Printed copies may be obtained at a cost of $1.00 per printed tariff page, payable in advance. Please mail a check made payable to “Citizens’ Electric” and a request indicating the desired page(s) to: Citizens’ Electric Co. 1775 Industrial Blvd., Lewisburg, PA 17837, Attn: Gene Cree. Allow two weeks for delivery.


  • Citizens’ Electric Company has filed a request with the Pennsylvania Public Utility Commission (PUC) to change your electric rates beginning August 30, 2019.  This notice describes the Company’s rate request, the PUC’s role, and what actions you can take.
    • As a normal part of the rate-making process, the application of rates proposed to become effective August 30, 2019, is hereby suspended until April 29, 2020, by operation of law, at Docket No. R-2019-3008212. Presently effective rates contained in Tariff Electric-Pa. P.U.C. No. 14, and supplements thereto, will continue in effect until otherwise amended.

        Generation Supply Service Rates

        All Generation Supply Service Rates (GSSR) are a straight pass-through; Citizens’ Electric does not profit from these charges nor do the GSSRs include any regulated, distribution costs. Please refer to the Tariff download above for complete information regarding rates.


        GSSR-1 is the unregulated, wholesale cost of the energy product that Citizens’ Electric purchases and delivers to default service residential customers and commercial customers where peak load is less than 400 kW. Effective June 1, 2019 through November 30, 2019, GSSR-1 is 6.501 ¢/kWh. On October 14, 2019 Citizens’ Electric filed a petition with the Pennsylvania Public Utility Commission (PUC) to adjust GSSR-1 to reflect current energy costs and market conditions. Pending a formal review by the PUC, the new GSSR-1 rate will be  7.098 ¢/kWh, effective December 1, 2019 through May 31, 2020. Refer to Citizens’ Electric’s PUC approved Tariff for more information.


        GSSR-2 applies only to commercial and industrial customers where peak load is greater than 400 kW. It is an Administrative Adder that includes a fixed wholesale supplier adder and Citizens’ Electric’s related administrative costs. Effective June 1, 2019 through November 30, 2019, GSSR-2 is 0.214 ¢/kWh. On October 14, 2019 Citizens’ Electric filed a petition with the Pennsylvania Public Utility Commission (PUC) to adjust GSSR-2 to reflect current administrative expenses. Pending a formal review by the PUC, the new GSSR-2 Administrative Adder will be 0.147 ¢/kWh, effective December 1, 2019 through May 31, 2020. Please note that additional charges for Energy, Capacity, Transmission and RTEP apply. Refer to Citizens’ Electric’s PUC approved Tariff for more information.

        Customer Rights & Responsibilities

        As a residential utility customer, you have many important rights and responsibilities to ensure fair dealings between you and your utility company.

        The Pennsylvania Public Utility Commission (PUC) has updated its Standards and Billing Practices for Residential Service. “Your Rights and Responsibilities as a Utility Consumer” is a booklet prepared by the PUC to explain the rules regarding a utility’s billing, credit, dispute handling and shutoff practices.

        Citizens’ Electric will continue to provide you with safe and reliable utility service, clear and concise bills, and fair policies. You, the consumer, should know your rights and fulfill your responsibilities to maintain your service.

        As a residential utility customer, you have the right:

        • to safe and reliable service.
        • to clear, precise and accurate billing.
        • to fair credit and deposit policies.
        • to know how your bill is calculated and how to tell if it is too high.
        • to question or disagree with your utility.
        • to personal privacy.
          • Citizens’ Electric has the responsibility of safeguarding your information against unauthorized use.

        As a residential utility customer, you also have the responsibility:

        • to pay your bill on time.
        • to provide Citizens’ Electric with access to its meter.
        • to give Citizens’ Electric at least 7 days notice before you move or wish to discontinue service.
          • If you fail to notify Citizens’ Electric you remain responsible to pay the bills.

        You may qualify for special protections if you:

        • Are a victim of domestic violence and have a Protection From Abuse Order.
        • Live in a low-income household.
        • Are seriously ill or a member of your household is seriously ill.
          • You will be required to provide proof.

        This useful booklet also includes information about various payment options for your utility bill; understanding the components of your utility bill; policies regarding security deposits; steps and rules about utility shutoffs; and how to shop for electricity or natural gas.

        Download “Your Rights and Responsibilities as a Utility Consumer” for all the answers to questions about billing, credit, disputes, and shut-off practices. Or, call us at (570) 524-2231 to request a free copy.

        Double Notice Protection

        For those residential customers who may have difficulty managing their accounts, who may possibly miss a delinquent notice or who may be away from home for extended periods of time, Citizens’ Electric Company offers a “Double Notice Protection” program.

        After efforts to collect a past due bill have been unsuccessful, a disconnection notice is sent to the customer stating that service will be cut off after a specified date. As a courtesy, the “Double Notice Protection” program ensures that a copy of that same delinquent notice is mailed to a designated third party as an additional reminder to help solve the problem and avoid disconnection. Sending a copy of the disconnection notice to the third party does not place any obligation on that party to pay the bill, nor will it defer or prevent the disconnection of the electric service. It merely provides a means to prevent the notice from being overlooked.

        If you want Double Notice Protection simply download the form, complete it and return it to us. We will keep the procedure in effect until you notify us. Citizens’ Electric will make every effort to provide third party notices, however, the person making this request agrees that the company incurs no liability for failure to do so for any reason.

        Duty of Owners of Rental Property

        The Pennsylvania law contained in 66 Pa.C.S.A. § 1529.1 has some provisions that landlords and tenants should be aware of.

        If you’re an owner of an apartment building or mobile home park where the tenants are responsible for their utility bill, the law requires that each unit must be “individually metered”, i.e. the meter must register the usage exclusively for that unit. If the meter also records usage for something outside the unit such as common area lighting, furnace, etc. or for another unit, the unit is considered “not individually metered” and you must notify the electric, gas, water, steam or sewage utility. This is known as “foreign load”.

        Under the law, the utilities are authorized and required to place the account in the landlord’s name effective the date they become aware of the “foreign load”. The landlord then becomes responsible for the utility service and the account must remain in the landlord’s name until the “foreign load” situation is corrected.

        The law also provides protection for tenants. One provision states that if a landlord fails to pay the utility bill, to avoid possible termination of utility service tenants can pay the bill and deduct that amount from the rent. Another provision protects tenants against landlord retaliation.

        If you have questions, please call Citizens’ Electric at (570) 524-2231.

        Responsible Utility Customer Protection Act

        Recognizing the need to protect responsible utility customers, the state of Pennsylvania passed Senate Bill 677, also known as ACT 201. ACT 201 is intended to help utilities keep costs down by setting new rules for:

        • collecting on past-due accounts
        • taking deposits
        • payments agreements
        • shutting off service

        The new rules in ACT 201 do not affect the large majority of customers that choose to pay their utility bills on time. For more information about ACT 201, or about any of the financial assistance programs available to our customers, please contact us.

        Payment Options

        Citizens’ Electric offers a variety of convenient ways to pay your electric bill.

        In Person:

        The full-service counter at the Company office accepts cash, checks and money orders. A drive-up, night deposit slot is available when paying by check or money order.

        U.S. Mail:

        Send checks and money orders to 1775 Industrial Blvd., Lewisburg, PA 17837.

        Auto Pay:

        Citizens’ offers a free automatic bill payment program that debits your checking or savings account on the due date each month. You can set up Auto Pay by logging into SmartHub or downloading an application today.

        Credit Card:

        Pay with your credit card or an e-check using Citizens’ SmartHub solution or over the telephone using Citizens’ off-site, secured payment processing center by calling 877-487-9384. Citizens’ does not use customer rates to subsidize the cost of this service. For those customers that choose this payment method, a 3rd party payment processing firm charges a fee of $3.95 for each payment. Citizens’ Electric does not retain any portion of this fee. Credit card payments are limited to a maximum of $500; e-check payments are limited to a maximum of $25,000.

        Budget Billing:

        A levelized billing program is available to residential customers to even out the seasonal fluctuations in your monthly electric bills.


        Citizens’ electronic bill presentation and payment solution offers instant access to your electric accounts 24 hours a day, 7 days a week. You can view your electric bill, customer data, statements, payment history, and lots of detail about your energy usage. You can report an outage, view outage status and make service requests on line. There is also a SmartHub app for Android and Apple mobile devices.

        Payment Assistance

        Customers that are having difficulty paying their electric bills on time should call the Company office at (570) 524-2231 to discuss payment arrangements for past due balances.

        Additional assistance may be available through LIHEAP and the Dollar Energy Fund. Pennsylvania’s “Prepare Now” program provides lots of energy conservation tips and a summary of energy assistance programs available to Pennsylvanians.

        Explanation Of Bill

        Hover over the markers below for information on that section

        Citizens’ Electric contact information. Other self-service contact  options are available online here at Your mailing address Your service location address. This address may be different than the mailing address A summary of all Generation Charges. See Definitions on Page 2. Details of Generation Charges can be found on Page 3 A summary of all Distribution Charges. See Definitions on Page 2. For more information about specific distribution charges, please refer to our PUC approved tariff Information needed when shopping for generation supply from an alternative Electric Generation Supplier The Payment stub should be returned when mailing in a payment. It contains important information to ensure your account gets credited correctly. Make sure the Citizens’ Electric return address is visible through the window in the return envelope Your Tariffed Rate and Account Number A chart displaying statistics about your electric usage history and average monthly temperature Miscellaneous charges such as Late Fees, Deposits and Billing Adjustments A summary of your account transactions; previous balance, payments  received, current charges, and the total amount due
        General information about Citizens’ Electric Definitions of important billing terminology that is used by  Citizens’ Electric to calculate and prepare your electric bill
        The current meter reading data that was used to calculate your electric bill. More than one line of meter reading data indicates that your electric meter was replaced during the billing period Details necessary to calculate the cost of the generation and transmission required to deliver your energy supply, including the name of your supplier and the calculation of the charges. If you had more than one generation supplier during the billing period, details for each supplier will be displayed The Message Boards are used to communicate important information from Citizens’ Electric, and alternate generation suppliers, if applicable

        Rate Comparison

        Citizens’ Electric rates are comprised of three significant components – distribution, transmission and generation. Distribution rates recover the expenses to expand, improve, operate and maintain the substations, poles, wires and services that are necessary to deliver energy to the meter as well as all administrative and clerical functions necessary to operate the Company. Transmission is the delivery of energy from where it is generated to the distribution substations; transmission costs are included in the generation rates. Generation rates recover the cost of procuring the wholesale energy products and transmission. Generation and transmission expenses are a straight pass-through; Citizens’ does not profit or “mark up” any of these expenses. Customer Choice may provide alternatives to Citizens’ Electric’s generation supply.

        In April of 2008, new distribution rates went into effect that raised rates approximately 7%. It was 18 years since Citizens’ Electric’s previous distribution rate increase in 1990. The rate adjustment was necessary to recover the ever increasing cost of materials, equipment, insurances, wages and other general operating expenses. In June of 2010, Citizens’ again petitioned the PA PUC to increase distribution rates; a 3.6% increase went into effect March 1, 2011. On August 31, 2016 Citizens’ sought rate relief to cover the increased cost of operating a safe and reliable distribution system. On April 11, 2017 new distribution rates went into effect resulting in a modest 2.4% overall increase.

        Even after the rate adjustments, Citizens’ Electric remains very competitive as your electric distribution utility. This is evidenced in the PUC’s most recent Annual Rate Comparison Report. Pages 8 and 9 of this report provide an easy to understand comparison by company of the components of your electric bill and total cost. Citizens’ total charges remain less than every other electric utility in the entire State.

        Company Correspondence

        Citizens’ Electric periodically sends important printed Company correspondence to our customers. This information is usually included with the traditional electric bill as received in the mail. For those customers that have opted to go to paperless bills and receive their electric bill electronically, we have provided the same information here.

        Energy Conservation and Efficiency

        Americans are becoming increasingly aware of the need to reduce consumption of our energy resources. On the surface, the supply of fuels that heat and cool our homes, energize our industries, and drive our transportation appear to be abundant, and to some, endless. However, the fact of the matter is, supplies of fossil fuels are indeed, quite finite.

        There are other reasons why we should conserve energy, too. Cost is certainly a significant factor. Even with advanced publicity, the recent dramatic swings in energy cost have taken many consumers by surprise. This new era in which energy needs to be treated as a precious commodity has caused many consumers to make significant changes in the way they use energy. The debate about ozone depletion, global warming and carbon emissions continues; nevertheless, we all need to do our share to conserve. Preserving air and water quality are also part of our individual responsibilities. Reducing our reliance on foreign energy reserves will improve our national security.

        Energy efficiency is the reduction of energy use, while still obtaining a similar outcome. An example is replacing an incandescent light bulb with an L.E.D. light bulb. Energy conservation is simply reduction.

        Every home is a complex energy system – from heating and air conditioning, to cooking, lighting, water heating, refrigeration and even entertainment. We are encouraging our customers to take control of their energy consumption. Taking control doesn’t mean doing without, but does require some changes in our energy management strategies.

        Citizens’ Electric has made available a complete “Home Energy Suite” of interactive home energy and appliance energy calculators. The Suite also includes an abundance of educational and informational materials for adults and children.

        Citizens’ Electric is very aware of our Customer’s concerns about the rising cost of electricity. We also recognize that our local community cares about preserving our energy resources as well as the environment. We hope the tools and information that we have provided will help our consumers make informed efficiency and conservation decisions.

        Customer Choice

        Citizens’ Price to Compare (PTC) is adjusted semi-annually to reflect current energy costs and market conditions. It is applicable to all residential customers and commercial customers where peak load is less than 400 kW. The PTC includes Generation, Transmission & the State Tax Adjustment Surcharge.

        The Price to Compare for the period June 1, 2019 – November 30, 2019 is 6.5016 ¢/kWh.

        Pending formal approval by the Public Utility Commission, the Price to Compare for the period December 1, 2019 – May 31, 2020 will be 7.0986 ¢/kWh.

        Customer Information Release
        Citizens’ Electric sent a letter to all customers with instructions about releasing or restricting the release of their customer information to alternative electric generation suppliers. Click here to review the letter.

        Understanding Electric Choice

        What You Need to Know
        Electric Choice gives customers the option of choosing their Electric Generation Supplier (EGS). It also allows the customer to select a generator based on price, products and incentives as well as personal preferences as to the type of generation to purchase, such as nuclear, coal, or green energy products such as solar and wind energy. Electric Choice will not change the industry’s tradition toward safety, reliability and maintenance.

        What Are You Choosing?
        Customers will be choosing the EGS, which is the company that generates their electricity. The Electric Distribution Company (EDC) will still deliver the electricity to the customer’s home or business, respond to outages and maintain the local distribution system (the poles and wires).

        Be an Informed Shopper

        • It’s important to be an informed shopper. Keep in mind, contracts are legal agreements.
        • Some suppliers could require fees or penalties for terminating agreements or switching suppliers.
        • Compare offers from more than one supplier.
        • Compare the supplier’s price per kWh with Citizens’ Price to Compare noted above.
        • Use the list of questions below to evaluate and compare suppliers.

        After you have shopped for the best deal and carefully reviewed the information from different suppliers, you must:

        • Inform the EGS of your choice.
        • That EGS will notify the Company of your desire to obtain generation from them.
        • Within one (1) business day after accepting the Customer enrollment, the Company will send the Customer a Confirmation Letter.
        • Within three (3) business days after accepting the Customer enrollment, the Company will transfer the account to the selected EGS.

        Questions to Ask Suppliers

        • Are you licensed by the PUC?
        • What is the length of this agreement?
        • Will the price stay the same for the entire time?
        • Is there a penalty for canceling before the time is up?
        • Or for switching suppliers?
        • Do you offer special pricing options?
        • Do you offer interruptible or time-of-day rates?
        • Does my rate depend on how much electricity I use?
        • Or when I use it?
        • Do I need a special meter? Is there a charge for the meter?
        • What steps must I take to switch suppliers?
        • Is there an access or exit fee for starting/stopping supply?
        • Do you have a budget billing option?
        • Do you participate in low income assistance programs?

        How to Stay Informed

        Here are several helpful web sites which may be useful in providing more information about customer choice.