- 3/31/2020 – Citizens’ Electric Company has filed a Default Service Plan for the period June 1, 2021 through May 31, 2025. This plan is subject to approval by the PA Public Utility Commission. A notice to customers will be included in all April bills.
- 3/17/2020 – In an effort to slow the spread of the COVID-19 virus and to help us ensure we can continue providing the best service possible, we have closed our office to routine public entry until further notice. Our top priority during this pandemic continues to be the safe and reliable delivery of electricity to our customers’ homes, farms and businesses. In order to help ensure there will be no disruption to our business operations or the essential services we provide, we are focused on keeping our employees and customers healthy by limiting potential exposures to coronavirus. Our full COVID-19 Action Plan is available here.
To pay your bill:
Customers are asked to use the night deposit slot to the left of the front door to drop off payments (please, no cash after regular business hours.)
You can also view your bill, make payments, set up auto-pay, view usage and conduct other business by logging into SmartHub. In addition, you can install the SmartHub app on your iphone, iPad or Android device from the Apple App Store or Google Play Store. Please see our Payment Options page for more ways to pay your bill or obtain assistance.
To support our customers during these uncertain times, we are suspending service disconnections and waiving late fees for all customers until further notice.
We are closely monitoring the evolving COVID-19 pandemic and are here to help our customers in any way possible. As has been the case throughout our 109 years of business, customers can count on Citizens’ Electric to be there for them. This time is no different. You can reach out to us at 570-524-2231 with questions or concerns 24 hours a day, seven days a week. The employees of Citizens’ Electric thank you for your cooperation as we adjust to a rapidly changing situation.
- 7/1/2019 – Citizens’ Electric Company has filed a request with the Pennsylvania Public Utility Commission (PUC) to change your electric rates. More information is available here.