The C & T Call Center can provide your business or utility with
a customized, inbound/outbound call operation 24 hours a day, seven
days a week. Our operators answer all calls in a friendly, professional
manner, announcing your company name and the name of the operator
with whom the caller is speaking. We deliver your messages to you
promptly via fax or e-mail at least 30 minutes before your office
opens for business.
Our operators can answer your business calls, accept orders,
refer your callers, take messages and dispatch emergencies. We offer
telephone coverage services to fit your needs, whether it's 24 hours
a day, after-hours only or during periods of overflow. Through our
PBX phone switch, C & T Call Center can monitor how many incoming
calls your operation receives, as well as the number of outbound
calls placed by our operators.
Customer Care Services
Our No. 1 priority is superior customer service. When your customers
call, they will know that professionalism is high on our list of
requirements for employees. Call Center operators will be trained
to meet the needs of your company. Services we can provide include:
answering billing inquiries, making sure payment has been received,
verifying account information, and accepting change of address information.
The Call Center handles dispatching duties for all the C & T Enterprises
utilities. Our operators will learn your service territory and dispatching